LAMRANI ALAOUI, Youssef; TKIOUAT, Mohamed. Managing Operational Risk Related to Microfinance Lending Process using Fuzzy Inference System based on the FMEA Method: Moroccan Case Study. Scientific Annals of Economics and Business, Iasi, Romania, v. 64, n. 4, p. 459–471, 2017. DOI: 10.1515/saeb-2017-0029. Disponível em: https://saeb.feaa.uaic.ro/index.php/saeb/article/view/1070. Acesso em: 6 jul. 2025.