Lamrani Alaoui, Y. and Tkiouat, M. 2017. Managing Operational Risk Related to Microfinance Lending Process using Fuzzy Inference System based on the FMEA Method: Moroccan Case Study. Scientific Annals of Economics and Business. 64, 4 (Dec. 2017), 459–471. DOI:https://doi.org/10.1515/saeb-2017-0029.