Strengthening the Team Performance through Personality and Emotional Intelligence: Smart PLS Approach

Chidambaram Vijayabanu, Sivakumar Arunkumar

Abstract


The aim of the current study is to analyze the relationships of Emotional Intelligence (EI) dimension and Personality (P) traits of individual towards Team Performance (TP). The current study analyses the effect of Emotional Intelligence (Goleman, 1995) and personality (Big Five personality; Gosling et al., 2003) traits for Air India employees’ Team Performance. This study has used a simple random sampling method with a sample size of one hundred and twenty five employees from Air India .The Current study uses Smart PLS based Structural Equation Modeling approach and the results shows that Personality and Emotional Intelligence affects the team performance by 72.080% which is a considerable effect and this concludes that EI is a vital factor and it is considered as work place glue of individual personality and team performance of the contemporary organization.


Keywords


personality; emotional intelligence; team performance; service organization; smart PLS; Structural Equation Modeling.

JEL Codes


M12; M54; D91.

Full Text:

PDF

References


Abraham, R., 1999. Emotional intelligence in organizations: A conceptualization. Genetic, Social, and General Psychology Monographs, 125(2), 209-219.

Allport, G. W., 1961. Pattern and Growth in Personality. New York: Holt, Rinehart & Winston.

Averill, J. R., 1980. On the paucity of positive emotions. Advances in the study of communication and affect, 6, 7-45.

Bagozzi, R. P., and Yi, Y., 1988. On the evaluation of structural equation models. Journal of the Academy of Marketing Science, 16(1), 74-94. doi http://dx.doi.org/10.1007/BF02723327

Barbuto, J. E., and Burbach, M. E., 2006. The emotional intelligence of transformational leaders: A field study of elected officials. The Journal of Social Psychology, 146(1), 51-64. doi http://dx.doi.org/10.3200/SOCP.146.1.51-64

Barrick, M. R., Mount, M. K., and Judge, T. A., 2001. Personality and performance at the beginning of the new millennium: What do we know and where do we go next? International Journal of Selection and Assessment, 9(1-2), 9-30. doi http://dx.doi.org/10.1111/1468-2389.00160

Barsade, S., 2002. The ripple effect: Emotional contagion and its influence on group behavior. Administrative Science Quarterly, 47(4), 644-675. doi http://dx.doi.org/10.2307/3094912

Bartlett, J. E., Kotrlik, J. W., and Higgins, C. C., 2001. Organizational research: Determining appropriate sample size in survey research. Information Technology, Learning and Performance Journal, 19(1), 43-50.

Beam, M. M., 2012. Emotional Intelligence and Team Cohesiveness. (School Psychology), Marshall University. Retrieved from https://mds.marshall.edu/etd/303

Beshart, M. A., 2010. The relationship between emotional intelligence and self efficacy and academic success. Education Renovation Journal, 2(10), 1-10.

Boyatzis, R. E., 1982. The Competent Manager: A Model for Effective Performance. New York, NY: John Wiley & Sons.

Caruso, D. R., Salovey, P., and Mayer, J. D., 2003. Emotional intelligence and emotional leadership. In R. E. Riggio and S. E. Murphy (Eds.), Multiple intelligences and leadership (pp. 55-73). Mahway, NJ: Erlbaum.

Cattell, R. B., 1950. Personality: A Systematic, Theoretical and Factual Study. New York: McGraw. doi:http://dx.doi.org/10.1037/10773-000

Cherniss, C., 1998. Social and emotional learning for leaders. Educational Leadership, 55(7), 26-28.

Church, A. H., 1997. Managerial self-awareness in high-performing individuals in organizations. The Journal of Applied Psychology, 82(2), 281-292. doi http://dx.doi.org/10.1037/0021-9010.82.2.281

Cohen, S. G., and Bailey, D. E., 1997. What makes teams work: Group effectiveness research from the shop floor to the executive suite. Journal of Management, 23(3), 239-290. doi http://dx.doi.org/10.1177/014920639702300303

Dickson, F. C., and Walker, K. L., 2001. The expression of emotion in later-life married men. Communication Quarterly, 49(1).

Digman, J. M., 1990. Personality structure: Emergence of the five-factor model. Annual Review of Psychology, 41, 417-440.

Elfenbein, H. A., 2006. Team emotional intelligence Druskat, V.U.,Sala, F. and Mount, G. Linking emotional intelligence and performance at work. Mahway, NJ: Lawrence Erlbaum Associates.

Fabes, R. A., and Eisenberg, N., 1992. Young Children's Coping with Interpersonal Anger. Child Development, 63(1), 116-128. doi http://dx.doi.org/10.2307/1130906

Fornell, C., and Larcker, D. F., 1981. Structural equation models with unobservable variables and measurement error: Algebra and statistics. JMR, Journal of Marketing Research, 18(3), 382-388. doi http://dx.doi.org/10.2307/3150980

Gantt, S., and Agazarian, Y., 2004. Systems-centered emotional intelligence: Beyond individual systems to organizationalsystems. Organizational Analysis, 12(2), 147-169. doi http://dx.doi.org/10.1108/eb028990

Gardiner, S., O'Leary, J., Welch, R., Boyes, S., and Naidoo, U., 2012. Sports law (4th ed.). London and New York: Routledge.

George, J. M., 2000. Emotions and leadership: The role of emotional intelligence. Human Relations, 55(8), 1027-1044. doi http://dx.doi.org/10.1177/0018726700538001

Goleman, D., 1995. Emotional intelligence. New York: Bantam Books.

Goleman, D., 1998a. What makes a leader? Harvard Business Review, 76(6), 93-102.

Goleman, D., 1998b. Working with emotional intelligence. New York: Bantam Books.

Gosling, S. D., Rentfrow, P. J., and Swann, W. B., 2003. A Very Brief Measure of the Big Five Personality Domains. Journal of Research in Personality, 37(6), 504-528. doi http://dx.doi.org/10.1016/S0092-6566(03)00046-1

Grant, A. M., and Mayer, D. M., 2009. Good soldiers and good actors: Prosocial and impression management motives as interactive predictors of affiliative citizenship behaviors. The Journal of Applied Psychology, 94(4), 900-912. doi http://dx.doi.org/10.1037/a0013770

Grossman, R. J., 2000. Emotions at work. Health Forum Journal, 43(5), 18-22.

Hair, J. F., Black, W. C., Babin, B. J., and Anderson, R. E., 2010. Multivariate Data Analysis. Upper Saddle River, NJ: Prentice Hall.

Hair, J. F., Ringle, C. M., and Sarstedt, M., 2013. Partial least squares structural equation modeling: Rigorous applications, better results and higher acceptance. Long Range Planning, 46(1-2), 1-12. doi http://dx.doi.org/10.1016/j.lrp.2013.08.016

Harminder, K. G., and Jaya, A., 2011. Impact of emotional intelligence on teamwork – A comparative study of self-managed and cross functional teams. International Journal of Multidisciplinary Research, 1(6), 178-185.

Henseler, J., 2012. PLS-MGA: A non-parametric approach to partial least squares-based multi-group analysis Challenges at the interface of data analysis, computer science, and optimization (pp. 495-501). Berlin, Heidelberg: Springer. doi:http://dx.doi.org/10.1007/978-3-642-24466-7_50

Ilarda, E., and Findlay, B., 2006. Emotional intelligence and propensity to be a team player. E-Journal of Applied Psychology: Emotional Intelligence, 2(2), 19-29.

Jakobowicz, E., 2006. Understanding PLS path modeling parameters estimates: a study based on Monte Carlo simulation and customer satisfaction surveys. https://cedric.cnam.fr/fichiers/art_1057.pdf.

Jensen, S., Kohn, C., Rilea, S., Hannon, R., and Howells, G., 2007. Emotional Intelligence A Literature Review: University of the Pacific Department of Psychology.

Jordan, P., Ashkanasy, N. M., and Hartel, C. E. J., 2002. Emotional intelligence as a moderator of emotional and behavioral reactions to job insecurity. Academy of Management Review, 27(3), 361-372. doi http://dx.doi.org/10.5465/amr.2002.7389905

Jordan, P., and Troth, A., 2004. Managing emotions during team problem solving. Human Performance, 17(2), 195-218. doi http://dx.doi.org/10.1207/s15327043hup1702_4

Judge, T. A., Higgins, C. A., Thoresen, C. J., and Barrick, M. R., 1999. The Big Five personality traits, general mental ability, and career success across the life span. Personnel Psychology, 52(3), 621-652. doi http://dx.doi.org/10.1111/j.1744-6570.1999.tb00174.x

Lanser, E. G., 2000. Why you should care about your emotional intelligence. Healthcare Executive, 15(6), 6-11.

Lopes, P. N., Salovey, P., and Straus, R., 2003. Emotional intelligence, personality, and the perceived quality of social relationships. Personality and Individual Differences, 35(3), 641-658. doi http://dx.doi.org/10.1016/S0191-8869(02)00242-8

Maccoby, M., 2008. To win the respect of followers, leaders need personality intelligence. Ivey Business Journal Online, 72(3), 1.

Matthews, M. R., 1994. Science teaching: The role of history and philosophy of science: Psychology Press.

Mayer, J. D., 1999. Emotional intelligence: popular or scientific psychology. APA Monitor Online, 30(8).

Mayer, J. D., and Salovey, P., 1997. What is emotional intelligence? In P. Salovey and D. J. Sluyter (Eds.), Emotional development and emotional intelligence: Educational implications (pp. 3-31). New York, NY: Basic Books.

McCrae, R. R., 1990. Controlling neuroticism in the measurement of stress. Stress Medicine, 6(3), 237-241. doi http://dx.doi.org/10.1002/smi.2460060309

McCrae, R. R., and Costa, P. T., 1996. Toward a new generation of personality theories: Theoretical contexts for the five-factor model. In J. S. Wiggins (Ed.), The five-factor model of personality: Theoretical perspectives (pp. 51-87). New York: Guilford.

McCrae, R. R., and John, O. P., 1992. An Introduction to the Five-Factor Model and Its Applications. Journal of Personality, 60(2), 175-215. doi http://dx.doi.org/10.1111/j.1467-6494.1992.tb00970.x

Miller, R. S., and Leary, M. R., 1992. Social sources and interactive functions of emotion: The case of embarrassment Emotion and social behavior. (pp. 202-221). Thousand Oaks, CA, US: Sage Publications, Inc.

Moore, D. S., Notz, W. I., and Flinger, M. A., 2013. The basic practice of statistics (6th ed.). New York, NY: W. H. Freeman and Company.

Motowidlo, S. J., and Beier, M. E., 2010. Differentiating specific job knowledge from implicit trait policies in procedural knowledge measured by a situational judgment test. The Journal of Applied Psychology, 95(2), 321-333. doi http://dx.doi.org/10.1037/a0017975

Newman, D. A., Joseph, D. L., and MacCann, C., 2010. Emotional intelligence and job performance: The importance of emotion management and emotional laborcontext. Industrial and Organizational Psychology: Perspectives on Science and Practice, 3, 159-164.

Nunnally, J., and Bernstein, I., 1994. Psychometric Theory (3rd ed.). New York, NY: McGraw-Hill.

Petrides, K. V., Vernon, P. A., Schermer, J. A., Ligthart, L., Boomsma, D. I., and Veselka, L., 2010. Relationshipsbetween trait emotional intelligence and the Big Five in the Netherlands. Personality and Individual Differences, 48(8), 906-910. doi http://dx.doi.org/10.1016/j.paid.2010.02.019

Rafaeli, A., and Worline, M., 2001. Individual emotion in work organizations. Social Sciences Information. Information Sur les Sciences Sociales, 40(1), 95-123. doi http://dx.doi.org/10.1177/053901801040001006

Saklofske, D., Austin, E. J., and Minski, P., 2003. Factor structure and validity of a trait EmotionalIntelligence measure. Personality and Individual Differences, 34(4), 707-721. doi http://dx.doi.org/10.1016/S0191-8869(02)00056-9

Saucier, G., and Goldberg, L. R., 1998. What is beyond the big five? Journal of Personality, 66(4), 495-524. doi http://dx.doi.org/10.1111/1467-6494.00022

Schulkind, M. D., Hennis, L. K., and Rubin, D. C., 1999. Music, emotion, and autobiographical memory: They're playing your song. Memory & Cognition, 27(6), 948-955. doi http://dx.doi.org/10.3758/BF03201225

Schultz, D., Izard, C. E., and Abe, J. A., 2005. The emotion systems and the development of emotional intelligence. Emotional Intelligence, 51-67.

Sosik, J. J., and Megerian, L. E., 1999. Understanding Leader Emotional Intelligence and Performance: The Role of Self-Other Agreement on Transformational Leadership Perceptions. Group & Organization Management, 24(3), 367-390. doi http://dx.doi.org/10.1177/1059601199243006

Sundstrom, E., DeMeuse, K., and Futrell, D., 1990. Work teams. The American Psychologist, 45(2), 120-133. doi http://dx.doi.org/10.1037/0003-066X.45.2.120

Sy, T., Tram, S., and O'Hara, L. A., 2006. Relation of employee and manger emotional intelligence to job satisfaction and performance. Journal of Vocational Behavior, 68(3), 461-473. doi http://dx.doi.org/10.1016/j.jvb.2005.10.003

Tenenhaus, M., Vinzi, V. E., Chatelin, Y. M., and Lauro, C., 2005. PLS path modeling. Computational Statistics & Data Analysis, 48(1), 159-205. doi http://dx.doi.org/10.1016/j.csda.2004.03.005

Thoits, P. A., 1989. The sociology of emotions. Annual Review of Sociology, 15(1), 317-342. doi http://dx.doi.org/10.1146/annurev.so.15.080189.001533

Tucker, M. L., Sojka, J. Z., Barone, F. J., and McCarthy, A. M., 2000. Training tomorrow's leaders: Enhancing the emotional intelligence of business graduates. Journal of Education for Business, 75(6), 331-337. doi http://dx.doi.org/10.1080/08832320009599036

Wanous, J. D., and Youtz, M. A., 1986. Solution diversity and the quality of group decisions. Academy of Management Journal(29), 149-158.

Wetzels, M., Odekerken-Schroder, G., and Van Oppen, C., 2009. Using PLS path modeling for assessing hierarchical construct models: Guidelines and empirical illustration. Management Information Systems Quarterly, 33(1), 177-195. doi http://dx.doi.org/10.2307/20650284

Wong, C., and Law, K. S., 2002. The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study. The Leadership Quarterly, 13(3), 243-274. doi http://dx.doi.org/10.1016/S1048-9843(02)00099-1

Yost, C. A., and Tucker, M. L., 2000. Are effective teams more emotionally intelligent? Confirming the importance of effective communication in teams. Delta Pi Epsilon Journal, 42(2), 101-109.

Zeidner, M., Matthews, G., and Roberts, R., 2004. Emotional Intelligence in the Workplace: A Critical Review. Applied Psychology, 53(3), 371-399. doi http://dx.doi.org/10.1111/j.1464-0597.2004.00176.x

Zhou, J., and George, J. M., 2003. Awakening employee creativity: The role of leader emotional intelligence. The Leadership Quarterly, 14(4-5), 545-568. doi http://dx.doi.org/10.1016/S1048-9843(03)00051-1

Zikmund, W., 2000. Business Research Methods (6th ed.). Fort Worth: The Dryden Press.




DOI: http://dx.doi.org/10.2478/saeb-2018-0019

Refbacks

  • There are currently no refbacks.
Bursa Escort bayan - Bursa Escort - Altıparmak Escort