Quality Management in the Higher Education of the Republic of Moldova as a Framework for University Performance

Veronica Prisacaru, Aurelia Litvin


This investigation is focused on two objectives: 1) explaining the relationship between quality management and performance management in higher education; 2) evaluating the existing quality management systems in the higher education institutions of the Republic of Moldova. In order to accomplish the first objective, a comparative theoretical analysis of the quality management and performance management was carried out in terms of common aspects and distinctive peculiarities. Consequently, it was reasoned that the performance management system of a higher education institution is created and functions on the basis of the quality management system by extending the area of the quality objectives to the level at which they will ensure performance or, in other terms, by moving towards excellence. In order to achieve the second objective, an opinion survey for the teaching and managerial staff from 6 universities was carried out. As a consequence of processing the obtained results, there were identified problems related to the functioning of the quality management systems. The investigation resulted in the formulation of a set of recommendations for the higher education institutions of the Republic of Moldova in order to increase the efficiency of the quality management systems functioning and thus to ensure an efficient management.


higher education, performance management, quality management

JEL Codes

I12, M12

Full Text:



Aguinis, H., 2013. Performance management Retrieved from https://www.ebsglobal.net/EBS/media/


Armstrong, M., 2015. Armstrong’s Handbook of Performance Management: An evidence-based guide to delivering high performance (5th ed.). New Delhi, London: Kogan Page.

Bădescu, A., Mirci, C., and Bogre, D., 2008. Managementul Resurselor Umane: manualul profesionistului Retrieved from http://www.islavici.ro/cursuriold/Managementul_Resurselor_


Broadbent, J., 2007. Performance Management Systems in and of Higher Education Institutions in England: professionalism, managerialism and management. London: Roehampton University.

Brown, C., 2012. Application of the Balanced Scorecard in Higher Education. Opportunities and Challenges. Planning for Higher Education, 40(4), 40-50.

Brown, R., 2011. The march of the market. In M. Molesworth, R. Scullion and E. Nixon (Eds.), The marketisation of higher education and the student as consumer (pp. 11-24). New York: Routledge.

Davies, J., 2004. The implementation of the European Foundation for Quality Management`s (EFQM) Excellence Model in academic units of United Kingdom universities. (Doctor), University of Salford, Salford, UK. Retrieved from http://usir.salford.ac.uk/14853/1/DX231063.pdf

DEX. (Ed.) 2017. Dicționarul explicativ al limbii române.

European University Association, 2014. A Twenty-Year Contribution to Institutional Change. EUA`s Institutional Evaluation Programme. http://www.eua.be/Libraries/publications-homepage-list/20_years_of_IEP.

Forrester, G., 2011. Performance management in education: milestone or millstone? . Management in Education, 25(1), 5-9. doi: https://doi.org/10.1177/0892020610383902

Garvin, D. A., 1987. Competing on the eight dimensions of quality. Harvard Business Review, 65(6), 101-109.

Garvin, D. A., 1988. Managing Quality: The Strategic and Competitive Edge. London: Harvard business school.

Gherghina, R., Vaduva, F., and Postole, M. A., 2009. The performance management in public institutions of higher education and the economic crisis. Annales Universitatis Apulensis. Series Oeconomica, 11(2), 639-645.

Ghosh, S., and Das, N., 2013. New Model of Performance Management and Measurement in Higher Education Sector. International Journal of Scientific Research, 2(8), 267-274.

Green, D., 1994. What Is Quality in Higher Education? Bristol: SRHE and Open University Press.

Harvey, L., and Green, D., 1993. Defining Quality. Assessment & Evaluation in Higher Education, 18(1), 9-34. doi: http://dx.doi.org/10.1080/0260293930180102

Hood, C., 1991. A Public Management for All Seasons.Public Administration, 69 (1): Available at. doi:http://dx.doi.org/10.1111/j.1467-299.1991.tb00779.x

Hoyle, D., 2001. ISO 9000. Quality Systems Handbook. http://pqm-online.com/assets/files/lib/books/holye2.pdf.

Lindsay, A. W., 1982. Institutional Performance in Higher Education: The Efficiency Dimension. Review of Educational Research, 52(2), 175-199. doi: http://dx.doi.org/10.3102/00346543052002175

Mathis, R. L., and Jackson, J. H., 2011. Human Resource Management. http://hubhoob.com/Books/nu_ltst/free_download_BBA/Human_Resource_Management.pdf.

Ministerul Educaţiei al Republicii Moldova, 2014. Recomandări cu privire la implementarea şi îmbunătăţirea sistemului de management al calităţii în instituţiile de învăţământ superior Anexă la Dispoziţia nr. 503 din 27 noiembrie 2014.

Mujkic, D., and Handke, M., 2016. Current Changes and Future Challenges. In A. Hähnert and C. Harms (Eds.), GUAEM Development of Quality Assurance in Higher Education in Moldova. Chisinau.

Neaşcu, V., 2009. Managementul performanţei. Market Watch. http://www.marketwatch.ro/articol/4990/Managementul_performantei/.

Nenadal, J., 2016. Adequasy, Suitability, Effectiveness and Efficiency of Quality Management Systems: How to Perceive and Assess them? Quality Innovation Prosperity, 20/2: Available at. doi:http://dx.doi.org/10.12776/gip.v20i2.736

Niculescu, M., and Lavalette, G., 1999. Strategii de creștere. București: Editura Economică.

Popescu, S., 2004. Oportunitatea și importanța asigurării calității în instituțiile de învățământ superior din România. In G. Atanasiu, C. Rusu, C.

Oprean, A. Curaj and S. Buzărnescu (Eds.), Ghidul calităţii în învăţământul superior (pp. 8-13). Bucureşti.

Popescu, S., and Costache, R., 2004. Calitatea in învățământul superior-concepte de bază și particularități. In G. Atanasiu, C. Rusu, C. Oprean, A. Curaj and S. Buzărnescu (Eds.), Ghidul calităţii în învăţământul superior (pp. 14-25). Bucureşti.

Pulakos, E. D. (Ed.), 2004. Performance management. A New Approach for Driving Business Results. Singapore.

Sousa, C. A., Nijs, W. F. d., and Hendriks, P. H., 2010. Secrets of the beehive: Performance management in university research organizations. Human Relations, 63(9), 1439-1460. doi: http://dx.doi.org/10.1177/0018726709357083

Spasos, S., Alexandris, A., Petropoulos, G., and Vaxevanidis, N. M., 2008. Implementation of EFQM Model in a Greek Engineering Higher Education Institute: A Framework and a Case Study. International Journal for Quality Research, 2(1), 43-49.

Strebler, M., Robinson, D., and Bevan, S., 2001. Performance Review: Balancing objectives and content. http://www.employment-studies.co.uk/system/files/resources/files/370.pdf.

Tam, M., 2001. Measuring Quality and Performance in Higher Education. Quality in Higher Education, 7(1), 47-54. doi: http://dx.doi.org/10.1080/13538320120045076

Velişco, N., 2015. Asigurarea calităţii în învăţământul din Republica Moldova – factor important în creşterea atractivităţii şi competitivităţii învăţământului superior naţional. In L. Bugaian, F. Paladi, N. Velişco, A.

Popa, V. Priţcan, V. Lisenco and N. Loghin (Eds.), Tendinţe actuale în învăţământul superior din Republica Moldova. Reflecţii ale membrilor echipei de Experţi Naţionali in Reforma Învăţământului Superior din cadrul Proiectului Erasmus+.

Verboncu, I., and Zalman, M., 2005. Management siperformante. Bucuresti: EdituraUniversitara.

Vlăsceanu, L., Grunberg, L., and Pârlea, D., 2007. Quality Assurance and Accreditation: A Glossary of Basic Terms and Definitions. In M. Seto and P. Wells (Eds.). Bucharest: UNESCO-CEPES.

DOI: http://dx.doi.org/10.1515/saeb-2017-0027


  • There are currently no refbacks.